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FAQs

Little Rabbit Wears Boutique, LTD
Shipping directly from the beautiful Hudson Valley, New York
Open to the Public Tuesday-Saturday 

 

How long after I order my items will they be shipped?

Your order will be shipped within 3-5 BUSINESS days after you purchase unless otherwise discussed. Since we are a very small shop, my assistant or I personally package each order. If you need your order sooner, please select the Rush Processing Listing for purchase along with your other items. Please contact us with any special requests or "super" rush shipments. Anything purchased as a PRE-ORDER will take 3 weeks to ship. Please understand that choosing the Priority Shipping Option is not the same as a Rush Shipping Order.

 

Shipping

We offer Free Shipping on all orders over $50.00.  All orders are shipped USPS First Class (3-4 Business Days) or Priority Mail (1-3 Business Days) depending on weight. However, since we have no control over the postal service once a package leaves our hands, we cannot guarantee arrival times after shipment. Thank you!

 International orders can take anywhere from 14-21 days.

 

Where are you located? What kind of business are you?

  Little Rabbit Wears Boutique, LTD is a fully licensed incorporation that still runs as a small business with a personal touch in Kingston, New York. We carry hundreds of styles and encourage quick turnover, so we can keep bringing you different and exciting products!

Founded in an a small college town in Upstate, New York, Little Rabbit Wears began as one mama's quest to find special, stand out items for her girl that couldn't be found on an average trip to the department store. 

We have an amazingly loyal, local clientele who have promoted this little shop by word of mouth alone. In October of 2016, LRW opened its brick and mortar boutique in the Cornell Street Studios Building in Kingston, New York to serve their Hudson Valley customers.

  Address:         168 Cornell Street -  2nd Floor

                           Kingston, NY 12401

Hours:               Tuesday-Friday 12-5, Saturday 11-5,

Closed Sunday and Monday

 All orders are shipped directly from our boutique in NY. 

Please always feel free to contact us for special requests, special occasions, larger orders, or concerns. We can be reached and will respond promptly by emailing littlerabbitwears@gmail.com

 

What's your return/exchange policy?

 We offer full refunds for unsatisfactory items returned within 10 days of delivery as well as even exchanges or store credit for items in brand new, unused condition. We cannot accept the return if it has been worn or used in any way. Please make sure you read the colors and descriptions in all my listings and of course if you have questions about anything before or after making a purchase I will be more than happy to answer.

All accessories, and Clearance Sale or Blowout Sale styles are FINAL SALE. Swimwear are final sales.

All SPECIAL OCCASION items are not available for refund. Special Occasion includes any formal, seasonal, or themed outfit. If your dress does not fit, it can be exchanged for a different size or store credit.

Returns will be processed within 3-5 business days of receipt. Refunds will be applied to the original form of payment.

email: littlerabbitwears@gmail.com

Returns: Little Rabbit Wears

               6 Mountainview Pl N

               New Paltz, NY 12561

 

I want to cancel my order, how do I go about it?

You can cancel your order up to 24 hours after the order was placed. Anytime after that there will be a 25% re-stocking fee.

Will I get a tracking number?

Yes, tracking information is emailed from us and Endicia. Please check your spam folder if you do not see it in your inbox.

 Where do your items come from? Are they handmade?

We source our clothing pieces from various manufacturers and companies throughout the US, Europe, and Asia. We do our best to offer new and exciting children's garments and accessories at very reasonable prices. Some of the accessories are still handmade with love by Janine. If you would like to inquire about a specific item, please ask.

 

How do I rush my order?

Please purchase the rush shipping and processing listing if you need your order sooner than 10 business days. Leaving a comment when you checkout does NOT qualify as a rush order. All orders will ship within the standard 3-5 business days.

 How do I make a change after I order?

We DO NOT accept changes once your order has been placed, we have no way of keeping track of them and cannot be held liable, so please be sure to look over your order and double check to ensure everything is correct BEFORE placing your order. ALSO CHECK YOUR SHIP TO ADDRESS BEFORE PLACING THE ORDER!!!

 

I have not received my package, what do I do?

We are not responsible for lost packages of any kind, domestic or international. If you would like to purchase insurance on your items please contact us before placing your order and we will add it onto your shipping cost. You must also contact the Post Office with your tracking number to file a claim, if you have not received your package, so they can investigate.

-All International packages come with insurance already built into the shipping cost.

 

What size should I order for my child?

You know better than anyone what size your little one wears, if you know your baby is a bit larger or smaller than average order accordingly. Since our pieces are sourced from a variety of different companies, sizing varies. However, I measure each item as it arrives and try to size it accordingly. Any items that have specific sizing issues will be noted within the listing (ie, skirt is quite short etc.)

 

Giveaways/Photography/Blog Reviews?

We do all of the above, so please email us at little.rabbit.wears@gmail.com

 

How should I wash my items?

All Items purchased: Machine Wash Inside Out in Cool Water with Organic Phosphate Free Detergent. Tumble Dry on Low or Hang to Dry. All cotton should be laid flat to dry- no machine drying! Tutus of any kind should be ironed on a VERY low setting, preferably steamed to achieve fluffy and wrinkle-free tulle or chiffon.

 

 

 

 

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